This Shipping & Delivery Policy explains how we process and deliver orders, estimated delivery times, shipping costs, applicable regions, customs responsibilities, and inspection instructions to ensure a smooth and transparent order experience.
Shipping & Delivery Table
| Region / Market | Shipping Availability | Estimated Delivery Time | Shipping Cost | Notes |
|---|---|---|---|---|
| US Continental (Mainland) | Yes | 15–20 business days | Free | Excludes Alaska, Hawaii, Puerto Rico, small islands, and military bases. Delivery time is an estimate and may vary due to carrier delays or unforeseen circumstances. |
| Alaska, Hawaii, Puerto Rico, Small Islands, Military Bases | No | N/A | N/A | Shipping to these locations is currently not supported. |
| International | No | N/A | N/A | International shipping is not offered at this time. |
Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- During processing, a customer service representative may contact you to verify your order and billing information.
- If we cannot reach you, your shipment may be delayed. To avoid delays, please ensure that all checkout information is accurate and up to date.
Customs, Holidays & Delays
- Delivery times may be extended due to customs inspections, national or local holidays, flight disruptions, or other unforeseen circumstances.
- Currently, all shipments are within the US continental states; therefore, no customs duties or import taxes apply.
- If international shipping becomes available in the future, any applicable duties, taxes, or customs fees will be the responsibility of the recipient.
Inspecting Your Order Upon Arrival
- If your order is shipped via freight or parcel carrier, please carefully inspect the package before signing for delivery.
- Check the following:
- The item received matches the item ordered.
- Packaging shows no damage beyond normal wear and tear during transit.
- If the package and item are correct and in good condition, please sign for the package.
- If the item is incorrect, damaged, or the packaging shows excessive damage, refuse delivery and immediately contact our customer service team at +1 (208) 977-4890 for instructions.
- Following our instructions will help us process a replacement or correction efficiently.
Additional Notes
- Estimated delivery times are not guaranteed and are provided for reference only.
- We strongly recommend tracking your shipment using the tracking number provided.
- Free shipping applies only to eligible US continental orders and excludes restricted areas as noted above.